Limit applications that demand large amounts of data and multiple data-intensive streaming services like games and HD video, which can slow internet connection speeds for the rest of the household. Avoid use of file-sharing apps or having several household members stream high-definition video or video games at the same time.
Popular virus/malware software developers include McAfee™, Norton™, Kaspersky™, Bitdefender™ and Trend Micro™. Virus/malware software can be purchased from reputable big box or online stores. Sparklight does not provide virus/malware software. Just like firewall software, virus/malware software monitors all network traffic to intercept harmful programs and applications.
Virus/Malware software is blocking internet access.You may also consider upgrading to more RAM in your computing device. Close any programs not in use to increase your computer’s performance. Your device is low on system memory (RAM).There could be several reasons your internet seems slow. I’ve tried the first two steps but my internet is still slow. If there is a temporary service outage in your area, you will hear an announcement regarding current outages.ĭid you know you can sign up to receive text message alerts if there is an outage impacting services in your area? Learn more. To check if there is an outage in your area, please call 87 and follow the prompts to check for service outages in your area. There may be a system outage in your area.If the speeds are substantially less than the subscribed speeds, please call our 24/7 Technical Care Center 87 for further assistance. If the speeds match or are close to the subscribed speeds, then Sparklight's network and equipment are functioning properly. This will determine if the slow speeds are the result of Sparklight's network or another factor outside of the network. Run a speed test: on a device connected with an ethernet cable directly to the cable modem.Slow WiFi: Please reference the support article on Troubleshooting Wireless Internet if your WiFi network is suspected to be an issue.Refer to the next bullet point below to further resolve the issue. If you notice speeds are improved, the WiFi network may be affecting internet speeds. If internet speed seems slow, your WiFi network is most likely not an issue. Test browsing speeds with the same browser and frequently visited website(s) as you normally would. Test WiFi as a potential source of the problem: To determine if your WiFi device may be causing slow internet speeds, directly connect your device to the cable modem with an ethernet cable.Read the article entitled How Do I Fix My Internet?.Listed below are some of the most common reasons for slow speeds and steps to that may help you resolve any issues and restore your connection to optimal performance. From time to time, however, you may experience a slow internet connection. Providing our customers with fast, reliable service is important to us.